PHINIX Returns & Exchanges
At PHINIX, we are committed to your peak performance, which is why we offer a 30-day window for returns on all unused gear in its original packaging. If your equipment doesn't help you reach your goals, we'll make the return process as seamless as your training routine.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Gear
Place the unused sports equipment in its original box, ensuring all tags and protective packaging are intact.
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the gear for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing